SynergyX Global is a digital marketing business registered in Guyana, South America. In this policy, “we”, “us” and “our” refer to the business operating https://synergyxglobal.com.
Legal operator: SynergyX Global
Privacy contact: info@synergyxglobal.com
For enquiries, proposals and referral administration, we determine how your personal information is used. This policy covers our website and business communications. If we handle personal information on behalf of a client, the client’s privacy notice and our agreement with that client may also apply.
We collect information that you provide through our contact forms, referral applications, emails and other business communications. This may include:
Your name, work email address, telephone number, country, company name and professional role.
Your website or LinkedIn profile, project goals, service interests, budget or timeline, and any details you choose to share.
Referral partner details, prospect business contacts, referral attribution and correspondence. If a commission becomes payable, we may also need payment and tax information relevant to that payment.
Our website infrastructure and analytics tools may also process technical information, including device and browser information, connection data, pages viewed, referral sources and interactions with website buttons or forms. The information collected depends on the tool and its configuration.
Please avoid sending passwords, card details, identification documents or sensitive personal information through ordinary website enquiry forms.
We use information to respond to enquiries, arrange conversations, prepare proposals, provide agreed services, maintain business relationships, administer referrals and commissions, improve the website, understand marketing performance, protect our systems and meet legal obligations.
Where applicable law requires a lawful basis, we rely on steps requested before entering a contract or performance of a contract; legitimate interests in communicating with business contacts, operating and securing our business, subject to your rights; consent for activities that require it; or compliance with legal obligations.
Submitting an enquiry is a request for a response about your enquiry. It is not automatic consent to an unrelated newsletter or promotional mailing list. Where we send marketing communications, we follow applicable requirements and provide a way to opt out.
The website uses Framer, Google Analytics 4, Google Tag Manager, Microsoft Clarity, and Google Search Console to monitor website performance, understand visitor interactions, and improve the user experience.
Framer provides website hosting and built-in analytics. Google Analytics 4 helps us understand website visits, traffic sources, and user interactions, while Google Tag Manager helps us manage website tracking tags. The presence of Google Tag Manager does not mean that every possible advertising or tracking technology is enabled.
Microsoft Clarity helps us understand how visitors interact with our website through behavioral analytics, heatmaps, and session recordings. This may include information about clicks, scrolling, navigation patterns, and interactions with website elements. Clarity uses cookies and similar technologies, subject to applicable consent requirements, and provides masking features to help protect sensitive information.
Google Search Console helps us monitor our website’s visibility and performance in Google Search, including search queries, impressions, clicks, and indexing information. Search Console does not require a visitor-tracking script on our website.
Framer describes its built-in analytics as operating without cookies or persistent visitor identifiers. Google Analytics and Microsoft Clarity may use cookies or similar technologies to measure website activity, depending on their configuration. Information may include pages viewed, traffic sources, device details, approximate location, and interaction events.
Where applicable law requires consent for non-essential technologies, that consent must be obtained before those technologies are activated. Browser settings can block or delete cookies, although this may affect some website features. Browser controls do not necessarily disable every form of measurement. You can also install the Google Analytics opt-out browser add-on from the Chrome Web Store to help prevent your website activity from being shared with Google Analytics when using Google Chrome.
For details of the providers’ practices, see Framer’s Privacy Statement, Google’s Privacy Policy, and Microsoft’s Privacy Statement. For additional information about Microsoft’s behavioral analytics technology, see the Microsoft Clarity documentation. Contact us if you have questions about website tracking.
Information may be accessible to the people and service providers who need it to perform the purposes described in this policy. Depending on the activity, this includes our authorised team members and contractors, Framer and Google, providers supporting forms, email, scheduling or business records, professional advisers and payment providers involved in referral commission payments.
We share only information relevant to the task. We may also disclose information when required by law, to respond to lawful requests, to protect legal rights, or as part of a business transfer subject to applicable safeguards.
If you follow a link to another platform, including LinkedIn or Facebook, that platform’s privacy practices apply to your activity there.
If you provide a prospect’s contact information, you must have an appropriate lawful basis to share it and comply with applicable privacy and marketing rules. Where consent is required, obtain it before sharing. Share relevant business contact information rather than private or sensitive details.
We use prospect details to review and manage the referral, communicate about potential services, verify attribution and administer any qualifying commission. Where applicable, we inform referred contacts about the source and use of their information when we first communicate with them or within the legally required period.
We may share limited status information with the referring partner where lawful and relevant to attribution or payment. This does not authorise disclosure of confidential client information or full client records.
Our business is based in Guyana, South America and some service providers operate internationally. Your information may therefore be processed outside your country of residence, where privacy laws may differ.
Where applicable law requires safeguards for an international transfer, we use an appropriate transfer mechanism, such as recognised contractual safeguards or another legally permitted arrangement. You may contact us for information about safeguards relevant to your information.
We keep personal information for as long as reasonably necessary for the purpose for which it was collected. The period depends on the type of information, whether an enquiry or relationship remains active, contractual obligations, referral attribution and payment needs, applicable accounting or tax requirements, and the need to establish or defend legal claims.
We review information and delete or anonymise it when it is no longer needed, unless retention is required by law. Analytics retention depends on the relevant provider and our account settings; cookie lifetime and analytics record retention are different things. Contact us if you want information about the retention period for a particular record.
We use reasonable organisational and technical measures appropriate to the information and the risks involved, including restricting access to people who need it. No website, email service or method of storage can guarantee complete security.
If you believe information has been exposed or misused, contact info@synergyxglobal.com.
Depending on the law that applies, you may have rights to access your personal information, correct it, request deletion, restrict or object to processing, request portability, or withdraw consent where processing relies on consent. Withdrawal does not affect processing that was lawful before withdrawal.
You can object to direct marketing or ask us to stop sending it. We may still need to send communications about an active enquiry, contract or legal obligation.
To make a request, email info@synergyxglobal.com. We may need proportionate information to verify your identity and will respond within the period required by applicable law. Some rights have exceptions. You may also complain to the relevant data protection authority where one has jurisdiction over your concern.
Our website and business services are intended for adults acting in a business or professional capacity. We do not intentionally collect personal information from children. If you believe a child has provided personal information, contact us so we can review and address it.
We may update this policy to reflect changes in our practices, services or legal requirements. We will update the date on this page and provide additional notice where required.
For privacy questions or requests, email info@synergyxglobal.com or write to the business contact address above.
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